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Category archive: Customer Service

Open letter re open doors

Dear Businesses, I am not telepathic. I realize that this puts me at a disadvantage to the general population, most... (More...)

Persistence of Smithsonian

The previous owner of my house is still on the Smithsonian catalog mailing list. As those of you who've been... (More...)

Getting-things-wrong week

The insomnia thing is back. This past year, it's been a big relief that, for the most part, despite all... (More...)

Speaking of good customer service

I'll start with backstory, even though it's not really relevant: The other morning when I came downstairs, I found the... (More...)

Customer service praise: DHL

I ordered the latest version of the Encyclopedia Britannica on DVD sometime last week. They shipped it from Ohio using... (More...)

L'Imperatrice, c'est moi

I'm doing my annual donations (more on that later, no doubt), and just got to Doctors Without Borders/Medecins Sans Frontieres.... (More...)

Quick life and magazine updates

Fourteen of the twenty book boxes arrived Saturday morning. Presumably the rest will arrive Monday. They're stacked in my garage... (More...)

Haircut

Sunday I went to my usual haircut place to get a haircut. I think the guy who cut my hair... (More...)