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Category archive: Customer Service Demon

Optometry

I am not best pleased with my optometrist's office. I went and had an eye exam two weeks ago, for... (More...)

Wacky wacky UPS

There's a package en route to me. Yesterday morning, UPS's package tracking system showed an "arrival scan" in San Pablo,... (More...)

Persistence of Smithsonian

The previous owner of my house is still on the Smithsonian catalog mailing list. As those of you who've been... (More...)

Getting-things-wrong week

The insomnia thing is back. This past year, it's been a big relief that, for the most part, despite all... (More...)

The story of my weekend (I)

Where to begin? (Begin at the beginning, proceed until you reach the end, then stop.) Thursday morning, the plan was... (More...)