Sometimes, customer service and\/or tech support are the problem.<\/p>\n
But sometimes, I'm the problem.<\/p>\n
I have to reconfigure my work email today. I read the FAQ. It said to be sure to put my full email address as my username.<\/p>\n
I looked at the config form. Yep, there was my full email address.<\/p>\n
I called helpdesk to check on a different configuration detail, and after helping me with that, they said \"Be sure and put your full email address as your username.\" I said I would. I looked at the config form again to be sure. Yep, there was my full email address.<\/p>\n
I tried checking mail. Connection didn't work. Said my username and password were incorrect.<\/p>\n
I called helpdesk back (possibly the same person answered, not sure) and told them about the error. They said, \"What do you have as your username?\"<\/p>\n
I looked at the text box labeled \"username.\" It did not have my full email address in it.<\/p>\n
A text box above<\/em> that, the one labeled \"address,\" did have my full email address in it. That's what I had been looking at.<\/p>\n I explained what had happened, and apologized with much embarrassment. The helpdesk guy was very understanding about it.<\/p>\n I entered my full email address as the username, and everything worked.<\/p>\n