{"id":16727,"date":"2020-01-17T09:53:08","date_gmt":"2020-01-17T17:53:08","guid":{"rendered":"http:\/\/www.kith.org\/words\/?p=16727"},"modified":"2020-01-15T08:47:50","modified_gmt":"2020-01-15T16:47:50","slug":"business_phrase_of_the_month_w","status":"publish","type":"post","link":"https:\/\/www.kith.org\/words\/2020\/01\/17\/business_phrase_of_the_month_w\/","title":{"rendered":"Business phrase of the month: \u201cwithin x business hours\u201d"},"content":{"rendered":"\r\n<p>When a company says they\u2019ll do something \u201cwithin 24 business hours,\u201d what exactly do they mean?<\/p>\r\n<p>I think they probably usually mean \u201cwithin 1 business day,\u201d and that someone thought it would be cute or sound faster or something if they converted days into hours. But hard to know for sure; maybe they mean \u201cwithin 3 business days.\u201d Or something else entirely.<\/p>\r\n<p>But whatever they mean by it, it's an ambiguous and confusing phrase, and I wish companies would stop using it.<\/p>\r\n<p>I think my first encounter with the phrase was in 2004, when I <a href=\"https:\/\/www.kith.org\/jed\/2004\/06\/20\/no-draft-flash-game-wiscon-pho\/\">saw it on an Apple customer-service page<\/a>. But it\u2019s still in occasional use here in 2020.<\/p>\r\n<p>I even once got a note saying that an organization would reply to my email within 72 business hours. I assumed they meant three business days, but it seemed possible that they meant nine business days. Or maybe they did business 18 hours a day and they meant four business days?<\/p>\r\n<p>(Wrote most of this post in 2013, but neglected to publish it.)<\/p>\r\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[68],"tags":[],"class_list":["post-16727","post","type-post","status-publish","format-standard","hentry","category-phrases"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.kith.org\/words\/wp-json\/wp\/v2\/posts\/16727","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.kith.org\/words\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.kith.org\/words\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.kith.org\/words\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.kith.org\/words\/wp-json\/wp\/v2\/comments?post=16727"}],"version-history":[{"count":2,"href":"https:\/\/www.kith.org\/words\/wp-json\/wp\/v2\/posts\/16727\/revisions"}],"predecessor-version":[{"id":18139,"href":"https:\/\/www.kith.org\/words\/wp-json\/wp\/v2\/posts\/16727\/revisions\/18139"}],"wp:attachment":[{"href":"https:\/\/www.kith.org\/words\/wp-json\/wp\/v2\/media?parent=16727"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.kith.org\/words\/wp-json\/wp\/v2\/categories?post=16727"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.kith.org\/words\/wp-json\/wp\/v2\/tags?post=16727"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}