Update

Drove out to Watsonville and found a Starbucks with wireless Internet access. The process of finding the place was a collaboration between Google and Yahoo—I used Google Maps to search for [wi-fi near 95076], then I went to Yahoo to get directions because they have a "mail directions to your cell phone" option. Only it turns out they really just mail a URL to your cell phone, and you follow that URL in your phone's browser, but at least the end result is a plain-text version of the driving directions displayed on my Treo's screen.

(Yahoo's "find Wi-Fi hotspots near this location" option gave a bunch more nearby search results than Google's, but none of them were quite as close to the workshop's location as this Starbucks, which didn't appear in Yahoo's results. I think that's just a matter of the two services having different business directories.)

Anyway, so I finally got email access. A big relief. Unfortunately, also managed to work myself into a really bad mood; not sure why or how. Just grumpy and tense about a bunch of stuff. Though dealing with Sprint Customer Service's Rebate phone line definitely contributed quite a bit. The usual sorts of problems: customer service says I need to talk to the Rebate people; the Rebate number is a phone tree that, after navigating down four levels to get to a live human, rang 15 times and then hung up; on the next try, I got a live human who couldn't hear me and so just kept repeating her opening request for my phone number. But I did eventually reach someone who could hear and could help me, so I think that's straightened out.

Anyway, I won't subject y'all to further grumpiness. Time to head back to workshop and try to focus on reading, writing, and critiquing.

I'm guessing I won't get another chance to see email 'til Wednesday or so, so if you need to reach me about anything important, call my cell phone.

2 Responses to “Update”

  1. Michael

    There’s a really nice piece done by This American Life about a protracted customer service problem with MCI. What caught my attention is that they addressed a particularly distressing aspect of customer service at many companies these days: they refuse to help you at all unless you yell at them or start crying, forcing the experience to become very unpleasant for the customer who would often prefer to deal with the situation calmly and rationally (and presumably unpleasant for the customer service rep as well).

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