Archive for Customer Service Demon
Here’s an update on my hearing-aid insurance situation. Short version: It turns out that my insurance fully covers the expensive hearing aids that I want to get (yay!), so my last couple days of intermittently fretting about this were unnecessary. (As usual, of course, this situation underscores some of the problems with our healthcare system. […]
Yesterday morning, the car saga continued. Here’s the backstory, some of which I’ve posted before (but maybe only on Facebook rather than here, not sure): For complicated reasons, my 2005 Prius is in Chicago. The screen of the touchscreen system in the middle of the dashboard (the “multi-function display,” or MFD) has had some sun […]
A package’s progress from NJ to IL: Feb 8, 7 pm: Accepted by USPS in Collingswood, NJ, ~800 miles from destination. Feb 8, 8 pm (~1 hour after previous location): Arrived in South Jersey distribution center, NJ, ~800 miles from destination. Feb 9, 7 am (~11 hours later): Departed South Jersey distribution center. Feb 10, […]
TL;DR: This is another over-long customer service rant from Jed, this time explaining why I won't be using DoorDash again...
Yay PG&E customer service! Got home tonight, in a pretty good mood for the first time in a while, and...
That was astonishingly good customer support. I sent a support-request email to comiXology (maker of various comic-reading apps for iOS)...
Today would've been my mother's 72nd birthday. Hard to imagine her at 72. As usual, here's a link to some...
I've been using the task-list-management app Things since 2009. It's far from perfect, but it's the only to-do-list software that...
A month or two ago, I noticed that one of the wheels on my suitcase was broken. The outer layer...
Empty house next door is getting termite-fumigated. The fumigation company has sent me a “Neighbor's Permission Form” that tells me...
Remember how a couple weeks ago, I called Bloomster's (a San José florist) to find out what was up with...
Two months ago, I ordered two Campania garden gargoyles from the local retailer, a place called Bloomster's in San José....